01626 337 822 
 
 
 
 
coming soon... 
(time needed to read without rushing and to make a nice cup of tea 5 minutes) 
 
We're getting closer to launching your free on-line account with VENNING FITNESS. Very soon, you'll be able to ... 
 
Reserve and cancel all your classes on-line in seconds. 
Browse the complete timetable to all workouts. 
Purchase classes outside of your membership with big discounts on the advertised price. 
 
As membership holders, most of you already pay using our Harlands direct debit scheme. This will not change whilst we launch your new on-line booking service. If you have an annual contract that is about to run out you will have two options to choose from, which are 1) set up a direct debit spreading your membership over 12 monthly payments or 2) pay for your classes as you go. Both options are available online and are easy to set up. Don't worry, we're here to help. 
 
Live online 31st December 2011... 
Don’t worry, if you haven’t got access to the internet you can still use the phone to book or cancel any class. Please take a moment to read through the guidelines below. Should you have any questions or concerns, feel free to speak to me directly or phone me on 07944 630788. Thank you. Paul Venning. 
 
Using your free on-line account?  
Access will be from our new website venningfitness.co.uk which will be launched at the same time. 
Between 29th - 31st December we will email you a user name and password. 
Once you have accessed your account, you can easily change the password to whatever you wish. 
Your account is accessible from wherever you have an internet connection. 
 
Permanently held spaces? 
By the time you receive your log in details (between 29th – 31st December), we would have already made your normal week-to-week reservations on your behalf. If you hold a membership, we have programmed your permanent spaces until the end of your contract or until you cancel your membership. Of course, should you need to change or cancel your regular space at any time, you can.  
 
Making extra Spinning reservations? 
Once your account is live, you’ll find it convenient to browse the timetable. Should you want to attend extra Spinning classes, you can simply sign up to that class.  
Please note:  
Your membership allows an allowance of two Spinning classes a week between Monday-Thursday within the 6pm and 7pm classes and an unlimited amount outside of these times. 
 
Want to ride extra classes within peak times?  
Members can phone after 4.00pm or turn up and wait to ride any late cancelled bikes or no show spaces.  
 
Reserving and paying for Zumba, Kettlercise and Circuits? 
For classes outside of your membership, your new account will make it easy to purchase and book any additional workouts. As members you'll receive a 20% discount when purchasing classes online.  
 
How do I pay for additional workouts? 
Your account will allow you securely to store your credit / debit card details just like Paypal or Amazon, and then make purchases as and when you wish. You'll be able to purchase up to 30 class credits at a time (known as a class series). For every class you reserve for Zumba, Circuits and Kettlercise, you'll be charged one credit from your account. As and when your credits run down, you simply purchase more. Please note: no reservations are possible until you have credits in your account. 
 
Cancellations 
You will see from our cancellation time that we have allowed the maximum amount of time to cancel, even when other clubs and services operate a 24 hour cancellation notice. However, we would very much appreciate as much notice as possible.  
 
CANCELLATIONS FOR SPINNING (from 1st January 2012) 
All reservations must be cancelled giving 6 hours notice. 
To cancel a reservation you have two choices. 
1) Phone the studio.  
2) Log into your online account and choose 'unreserve' next to your booked class.  
(Yes it's that easy!) 
 
CANCELLATIONS FOR ZUMBA, KETTLERCISE AND CIRCUITS.  
All reservations must be cancelled giving 6 hours notice, except Zumba which is 2 hours. 
Classes cancelled within this time will be returned to your series to be used at a later date. 
Classes not cancelled within this time will continue to be deducted from your series. 
 
To cancel a reservation you have two choices. 
1) Phone the studio on 01626 337822 
2) Log into your on-line account and choose 'unreserve' next to your booked class. Yes! It's that easy! 
 
 
Waiting lists 
Your funky new on-line account will allow you to register on a waiting list for classes that are full. Once registered, depending on when a space becomes available, you will be automatically notified by email or text that you are now booked in that class. Of course, there will be a cut off time in which this occurs to give you as much notice as possible. We’ll print more details when your account goes live.  
 
What happens now? 
We are in the process of dropping your details into your new account and pre-scheduling your regular Spinning spaces. NOTE! If you are thinking of changing any regular space you attend or if you're going to be away within the first week back in January, PLEASE TELL US SOON! 
 
LIVE ONLINE 31st DECEMBER 
 
 
Newton Abbot Tel: 01626 337 822 Email: info@venningfitness.co.uk 
Newton Abbot Courtenay Centre, Kingsteignton Road, Newton Abbot TQ12 2QA  
 
part of the fitness group VENNING FITNESS www.venningfitness.co.uk / www.newtonabbotzumba.co.uk 
 
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