Coming soon.....
(time needed to read without rushing and to make a nice cup of tea 5 minutes)
We're getting closer to launching your very own free on-line account with VENNING FITNESS. Very soon, you'll be able to . . .
Reserve and cancel classes on-line in seconds.
Browse the complete timetable to all workouts.
Register on a waiting list where classes are full, then be automactically notified by email or text when a space comes up!
Purchase classes outside of your membership with big discounts on the advertised price.
launch 31st December 2011.
Don’t worry if you haven’t got access to the internet, you can still use the phone to book or cancel any class together with continuing to pay in person via cheque or cash. Please take a moment to read through the guidelines below. Should you have any questions or concerns, feel free to speak to me directly or phone me on 07944 630788. Thank you, Paul Venning.
Using your free online account
Access to your account will be from our new website venningfitness.co.uk which will be launched at the same time.
Between 29th - 31st December, you will be emailed a user name and password.
Once you have accessed your account, you can easily change the password to whatever you wish.
Your online account is accessible from wherever you have an internet connection.
Permanently held spaces
By the time you receive your log in details, (between 29th – 31st December) we would have already made your normal week-to-week reservations on your behalf. If for some reason we have not been able to do this, don't worry we will inform you as soon as possible so you can access your own account and reserve the spaces you are currently attending.
How do I pay for additional classes / workouts?
Your new account will allow you to securely store your credit / debit card details just like Paypal or Amazon, so purchases can be made as and when you wish. You'll be able to purchase up to 30 class credits at a time (known as a class series). For every class you reserve you'll be charged one credit from your account. As and when your credits run down you simply purchase more. Please be aware no reservations are possible until you have credits in your account.
IMPORTANT NOTICE
For many years we've allowed 'pay per session' users to hold permanent bikes on an endless basis. As from January 1st 2012, your new account will allow 'pay as you go' users to book in advance for as many class credits they have in their account. For example.
You buy ten sessions.
You attend twice a week.
Your online account will allow classes to be reserved five weeks in advance.
BE CAREFUL! Allowing your account to run out or low could result in your favourite class becoming booked ahead of you, especially if you pay in person on your last session at the studio.
To start existing customers off as a gesture of good will I am going to....
Advertise to new members that they can only book two weeks in advance. This of course will not apply to you (current pay as you go users). This should lessen, if not take away any risk of somebody coming along and paying for 30 sessions, then trying to book 30 weeks in advance!
Making extra reservations to other workouts?
Your new on-line account will make it easy to purchase and book any additional workouts that you may want such as Zumba, Kettlercise and Circuits. Of course, should you use up your credits pre-scheduling your Spinning sessions, then you can easily purchase more.
Cancellations
You will see from our cancellation time that we have worked hard in allowing you the maximum amount of time to cancel, even when other clubs and services operate a 24 hour cancellation notice. However, we would very much appreciate as much notice as possible.
Cancellations for all workouts from 1st January 2012
All reservations must be cancelled giving 6 hours notice, except Zumba which is 2 hours.
Classes cancelled within the cancellation time will be returned to your series to be used at a later date.
Classes not cancelled within this time will continue to be deducted from your series.
All cancellations as from January 1st 2012 will be electronically recorded whether by phone or on-line.
Waiting lists
Your new account will allow you to register on waiting lists for classes that are full and upon providing the necessary personal information within your account, the system will either email or text you, notifying that you have a space. We'll release more details as and when we go live.
What happens now?
On your last ride, please complete your personal details on a form provided by your Spin instructor. Hand this in, together with your ticket to ride card. We are in the process of dropping your details into your new account and pre-scheduling your regular Spinning spaces. NOTE! If you are thinking of changing any regular space you attend or if you're going to be away within the first week back in January, PLEASE TELL US SOON!
LIVE LAUNCH 31st December 2011
Created by Spoton Corporation: Web Design Devon
